Help with any EgeTech app.
Purchases & licences
How do I restore a purchase on a new device?
For App Store apps, sign in with the Apple Account that made the purchase and reinstall the app — your purchase is tied to that account. If an in-app purchase doesn't appear, open the app's settings and choose Restore Purchases.
For Scriptease, which is sold directly, re-enter the licence key from your purchase email. If you can't find it, email us and we'll resend it.
Are there subscriptions?
No. Every EgeTech app is a one-time purchase or free. Once you own a version, it keeps working — including when your production has no internet.
Can I buy Olycen yet?
Not yet — Olycen Transfer Manager is in closed beta with working DITs. It will be $149 once at launch, with two seats included and no subscription, sold from olycen.com. If you offload cards for a living, you can ask to join the beta there.
Can I use my licence on more than one machine?
Yes — a Scriptease licence covers the machines you personally work on. If you need to move a licence to a new computer, deactivate it on the old one, or email us and we'll release it for you.
On set
Do the apps work with no signal?
Yes. Every app is offline-first: writing, breakdowns, logs, calculations, boards and exports all run locally. Only genuinely networked extras (for example, map overlays in DOPro's sun tracker) need a connection.
Where is my data stored?
On your device. We do not run a cloud for your projects, and we don't collect analytics or usage data. If you enable iCloud sync in an app that offers it, Apple carries the data between your own devices — it still never reaches us. See the privacy policy for each app in the site footer.
How do I get accurate results from DOPro's tools?
Keep the camera lens clean before metering — the light meter reads scene luminance through the camera sensor, and a smudge costs you a stop. For depth of field, open the sensor picker and choose Custom Sensor to enter your exact sensor dimensions and circle of confusion.
Something's wrong
I found a bug. What do you need from me?
Tell us the app and version, your device and OS version, what you were doing, and what happened instead. A screenshot or screen recording gets it fixed fastest. Send it to info@egetechnology.net.
Can I request a feature?
Please do. Tell us the problem you hit on set rather than the solution you have in mind — that's how most of what we ship got started.
Still stuck?
Email us with your app, device and what happened. A human who works on the app will answer.
info@egetechnology.net